Privacy Policy

Last updated: June 21, 2026

1. Who We Are

Pontis ("we," "us," or "our") is a peer-to-peer delivery marketplace that connects people who need parcels delivered with travelers already heading in the right direction. We are owned and operated by RA Global Consulting LLC, a U.S.-registered company based in Virginia. You can contact us at info@pontisapp.com.

2. Information We Collect

2.1 Account Information

When you register, we collect your full name, email address, and chosen role (sender, traveler, or both).

2.2 Identity Verification (Travelers)

To ensure platform safety, travelers must complete identity verification. This requires uploading a government-issued ID and a selfie. These images are processed by AWS Rekognition, a facial recognition service, to verify that the ID belongs to you. ID images are encrypted in transit and at rest and are retained only as long as necessary for compliance purposes.

2.3 Payment Information

All payment processing is handled by Stripe, Inc. We do not store your full card number, bank account number, or other sensitive payment credentials on our servers. We store a Stripe customer ID and account reference to associate your account with payment records. See Stripe's Privacy Policy for details.

2.4 Item Photos

When posting a parcel, senders may optionally upload a photo of the item. Photos are stored securely in cloud storage (Cloudflare R2), watermarked with the Pontis logo, and shared with the matched traveler for item identification purposes. Photos are deleted when the associated listing is removed.

2.5 Location Data

When a delivery is in progress, we may collect real-time GPS location data from the traveler's device to provide live tracking to the sender. Location collection stops when the delivery is marked as complete. We do not sell or share location data with third parties except as necessary to provide the tracking feature.

2.6 Messages

Chat messages sent between senders and travelers through the Pontis platform are stored on our servers to enable conversation history and dispute resolution. We access message content only when necessary to resolve disputes or comply with legal obligations.

2.7 Usage Data

We collect standard log data including IP addresses, device type, operating system, app version, and pages or screens visited. This data is used for security, debugging, and improving the platform.

3. How We Use Your Information

  • To create and maintain your account
  • To facilitate deliveries between senders and travelers
  • To process payments and release funds from escrow
  • To verify traveler identities and maintain platform safety
  • To provide real-time delivery tracking
  • To send transactional notifications (booking confirmations, delivery updates, payment receipts)
  • To resolve disputes between users
  • To comply with legal obligations
  • To detect and prevent fraud

4. How We Share Your Information

We do not sell your personal information. We share data only in the following circumstances:

  • Between users: Senders can see a traveler's first name, rating, and verified status. Travelers can see a sender's first name and parcel details after accepting a delivery.
  • Service providers: We use AWS (cloud infrastructure, identity verification), Stripe (payments), and Vercel (web hosting). These providers process data on our behalf under confidentiality agreements.
  • Legal compliance: We may disclose information if required by law, subpoena, or government request, or to protect the rights and safety of our users.
  • Business transfers: If Pontis is acquired or merges with another company, your data may be transferred as part of that transaction. We will notify you before this occurs.

5. Data Retention

We retain your account data for as long as your account is active. If you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal or financial compliance purposes (e.g., payment records, which are retained for 7 years).

6. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate data.
  • Deletion: Request deletion of your data (subject to legal retention requirements).
  • Portability: Request your data in a machine-readable format.
  • Objection: Object to certain uses of your data.

To exercise these rights, email us at info@pontisapp.com. We will respond within 30 days.

7. Cookies and Tracking

Our web app uses browser localStorage to store your authentication session. We do not use third-party tracking cookies or advertising pixels. Our mobile app does not use advertising SDKs.

8. Children's Privacy

Pontis is not intended for users under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has created an account, we will delete it promptly.

9. Security

We use industry-standard security measures including TLS encryption for data in transit, AES-256 encryption for data at rest, and access controls limiting who can view your data. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or in-app notification at least 7 days before they take effect. Continued use of the platform after changes take effect constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, contact us at:
info@pontisapp.com